Tilia Homes is committed to maintaining the privacy of our customers and other users of our site. We comply with data protection laws that are applicable in respect of data processing within the UK. Tilia Homes is the entity that determines the purposes and means of the processing of personal data. Tilia Homes may share personal data with its parent company, Untypical Limited (a Guernsey company with registration number 68992), and where this happens, Untypical Limited will determine the purposes and means of the processing of the personal data that is shared with it.
This privacy notice sets out how we collect, use and protect your personal information and your rights in relation to your information.
Information about us
All references to;
- "Tilia Homes", "we", "us" or "our" in this privacy policy refer to Tilia Homes Limited and Untypical Limited (as defined above).
- "Group" in this privacy policy refers to Tilia Homes (as defined above), Hopkins Homes Limited (company number 02875798) and Untypical Limited (as defined above).
www.tiliahomes.co.uk is a site operated by Tilia Homes Limited.
Tilia Homes Limited is a private limited company, registered in England under company number 775505 and have our registered office at Tungsten Building, Blythe Valley Business Park, Solihull, West Midlands B90 8AU. Our VAT number is 344 292458.
Untypical Limited is a company registered in Guernsey with company registration number 68992 and has its registered office at PO Box 60, Fourth Floor, Plaza House, Admiral Park, St Peter Port, Guernsey, GY1 4BF.
Tilia Homes operates under a number of legal entities where it has control or joint control with our established strategic partners
What type of data do we collect?
The types of personal information we collect and our uses of that personal information will depend on your relationship with us. For example, we will collect different personal information depending on whether you are a client, supplier or website user.
Prospective client and existing client
As part of your registration of interest in a Tilia Homes Limited property it is necessary for us to collect and process personal data about you. Categories of personal data that we collect include:
- personal details (for example, your name, date of birth)
- your contact details (for example, your address, phone number and e-mail address)
- Data contained within identification documents
- Financial information
- We may also process views about you and your interest in our properties (for example, an assessment regarding your property affordability). We do not engage in automated processing.
In those cases where the information we hold about you was not provided directly by you, that information will usually originate from other property companies or other organisations (such as lawyers) that you provided information to as part of your property search or purchase.
Supplier
If you are a supplier, sub-consultant, contractor or sole trader supplier to Tilia Homes, it is necessary for us to collect and process personal data about you. Categories of personal data that we collect include:
- personal details (for example, your name, date of birth)
- your contact details (for example, your address, phone number and e-mail address)
- information you provide when completing any applicable forms or statements of work
Industry Contacts
If you are an industry contact (for example, partners of Tilia Homes, any third party who refer clients to us or a third party to whom we communicate and work with to deliver services and projects) the categories of personal data we collect include:
- personal details and contact information (for example, your name, phone number, work address, email address)
- work bio, CV and job title
- information gathered from publicly available sources such as internet search engines like Google, company websites and social media sites including Linkedin
Users of our website
If you are a visitor to our website, the categories of personal data we collect include:
- contact information you submit to us (for example, your name, phone number, email address and marketing preferences)
information obtained through our use of cookies. You can find out more information about this in our Cookie policy.
Other Companies
Personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.
Personal data concerning others
Where you have provided personal data about someone else (such as a joint applicant) then you must first obtain their permission. This policy will apply to the data that you have provided about them.
There may be occasions where we may need to share your personal data with the other applicant.
If you are an employee or a prospective employee i.e. you are applying for work with us, we have separate recruitment and employee privacy policies. Please contact us using the details below in this privacy policy if you would like a copy.
How will we use your data and why?
Your personal data will be stored, processed, used and disclosed by us in the following ways:
- To facilitate your interest in a Tilia Homes Limited property
- To set you up as a new client
- To maintain your details on our internal client or supplier database
- To identify you and carry out money laundering checks
- To better understand your servicing and marketing requirements and to provide you with information about our properties
- To answer your questions and enquiries
- To improve our business and the service we provide
- To send to third parties for purposes necessary for a purchase of a Tilia Homes Limited property including local councils and utility companies in order to facilitate the handover of the property
- To carry out our obligations arising from any agreements between you and us
- For market research purposes
- To manage Tilia Homes' business operations such as maintaining accounting records and client records, developing business strategy and client relationships, reviewing business processes and activities including analysis, review, planning and business transaction, receiving professional advice and dealing with new business proposals and supplier tender processes
- To carry out the administration, structuring and management purposes of the Group companies. This includes our reporting activities to companies including investors, shareholders and controlling parties.
We must have a legal reason to process your personal information. This will usually be one of the following:
- consent to market our properties to you according to your preferences
- to meet our legitimate interests to facilitate your interest in our properties
- to comply with our contractual obligations in the event that you enter into formal arrangements to purchase a Tilia Homes property
- to meet our legitimate interests as a business, the legitimate interests of a Group company and a third party involved in the administration, structuring and management of our business.
Sharing your information
We will keep your personal information confidential and we will only share it where necessary for the purposes set out above with the following parties:
- Professional advisers involved in any potential transaction, such as solicitors
- Organisations for purposes necessary for the purchase of a Tilia Homes Limited property such as a credit reference agency or warranty providers
- Property maintenance companies
- Companies assisting Tilia Homes Limited to sell and market Tilia Homes Limited properties
- Companies working on our behalf to provide an “out of hours” service to you
- Local councils and utility companies in order to facilitate the handover of the property
- Other companies within the Group companies
- Third parties involved in the administration, structuring and management of our business including investors, shareholders and controlling parties
We may share your data with regulatory or law enforcement agencies if we believe, in good faith, that we are required to disclose it.
Where necessary, we or our data processors may transfer or share personal information outside of the UK or Guernsey. When doing so, we comply with the UK GDPR and applicable Guernsey data protection law, making sure appropriate safeguards are in place.
How is my data safeguarded?
The security of your data is important to us. Access to the data is only provided to our staff and other third parties who need access to enable us to assist you in line with your specified interest in Tilia Homes properties.
We have in place security measures to protect the security of your personal information and keep it confidential. We review these measures regularly to make sure they remain appropriate. We cannot guarantee the security of any third-party application you may wish to use to transmit data (for example, internet browsers). We may transfer and process your data outside the UK or Guernsey. Where your personal information is to be transferred outside the UK or Guernsey, we will take reasonable steps to ensure that there are appropriate safeguards to protect your information.
We will keep your personal information for at least as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal, regulatory and professional obligations.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You will not usually need to pay a fee to exercise your rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. If you make a request, we have one calendar month to respond to you.
We would encourage you to inform us if the information we hold about you is no longer accurate. We may need extra information from you to deal with any request.
If you would like to discuss or exercise these rights, please contact us at compliance@tiliahomes.co.uk. If you do not want us to process your data, then we may not be able to facilitate your search or purchase of a Tilia Homes property.
In the event that you have cause for complaint please contact us and we will follow up to resolve this.
If you have a data privacy related complaint in relation to Tilia Homes Limited, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO).
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
If you have a data privacy related complaint in relation to Untypical Limited, you also have the option to direct your complaint to the Office of the Data Protection Authority in Guernsey (ODPA).
The ODPA’s address:
The Office of the Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St Peter Port
Guernsey, GY1 2JP
Telephone number: 01481 742074
Website: https://www.odpa.gg/for-individuals/make-a-complaint/
Links to other sites
Our site may, from time to time, contain links to other websites (for example our payments processing system is provided by Stripe), mainly those of our partners and clients, but also those of other third parties. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
What are ‘cookies’ and why do we use them?
Cookies are ways of saving a small amount of information. They are automatically downloaded to your device when you visit a website. Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
Tilia Homes’ Data Protection Officer
Danny Wilson - compliance@tiliahomes.co.uk
Tilia Homes Registered Office
Tungsten Building,
Blythe Valley Business Park,
Solihull,
West Midlands
B90 8AU
Untypical Limited’s Data Protection Officer
Danny Wilson - compliance@tiliahomes.co.uk
Untypical Limited Registered Office
PO Box 60
Fourth Floor
Tungsten Building Plaza House
Admiral Park
St Peter Port
Guernsey, GY1 4BF